Services / 01
Stop making customers wait for a reply
AI agents on WhatsApp & Telegram answer instantly around the clock, resolve FAQs and order questions, then escalate to your team only when a case genuinely needs a human.
Customers don't care about your office hours. An agent built in your business context replies in seconds — and knows when to step back and call a human.
— OpenCraft working principle
Instant Answers
Reply to common questions, order status, and policies in seconds, whenever a customer writes.
Context-aware
Understands customer intent and conversation history — not just keyword matching.
Smart Escalation
Knows when to hand off to a human, with a context summary for your team.
Service that never sleeps
Inbound chat volume is never even — night spikes, weekends, and promo seasons overwhelm your team. The OpenCraft agent absorbs repetitive questions automatically, keeps response times stable, and filters so your human team only handles the cases that truly matter. Every conversation is logged and auditable.
Learn moreCore Capabilities
The foundation that makes your customer service agent reliable in production — not just a demo chatbot.
Channel Integration
Connects directly to WhatsApp Business & Telegram without changing your team's flow.
Intent Detection
Understands customer intent to route to the right answer or action.
Order & FAQ Lookup
Pulls order status, tracking, and policies from your systems in real time.
Escalation Routing
Hands cases to the right team with a full context summary.
Brand Voice
Replies in a tone and style consistent with your brand.
Multi-language
Answers in natural Indonesian or other languages, matching the customer.
Analytics Dashboard
Track volume, response time, and automatic resolution rate.
Human Handoff
Seamless transition to a human agent without the customer repeating themselves.