OpenCraftProtect your reputation while you sleep.
OpenCraft builds AI review automation systems that monitor customer feedback across every platform, generate brand-safe responses, and alert your team the moment a reputation risk appears — before it escalates.
Who this is for
Brands managing reviews across 5+ platforms
Google, TripAdvisor, Trustpilot, app stores — each platform needs monitoring and consistent responses. Manual tracking breaks at scale.
Teams that cannot afford a reputation crisis
A single viral negative review can cost more than a year of automation. AI detection gives you a 15-minute response window instead of days.
Operations leaders who need review insights
Reviews contain product feedback, service gaps, and competitive intelligence. AI extracts patterns that manual reading misses.
How it works
Four phases from audit to continuous monitoring. Every response is brand-safe by design, with human approval where it matters.
Review Landscape Audit
1-2 weeks
We map every platform where your brand receives reviews, analyze historical sentiment patterns, identify your most common complaint categories, and benchmark response times against industry standards.
Response Model & Integration
2-3 weeks
We build platform integrations, train the response model on your brand voice using approved templates and past responses, and configure escalation rules for high-severity reviews.
Guardrails & Approval Flows
1 week
We set up policy guardrails that prevent inappropriate responses, configure human-in-the-loop approval workflows for sensitive categories, and test edge cases to ensure brand safety.
Deploy & Monitor
Ongoing
Go-live with real-time dashboards, sentiment trend tracking, and weekly reports. We fine-tune response quality based on customer engagement metrics and your team feedback.
What you get
Multi-platform review monitoring pipeline with real-time alerts
AI response engine trained on your brand voice and approval policies
Sentiment analysis dashboard with trend tracking and category breakdowns
Escalation rules for critical reviews (Slack, email, WhatsApp)
Brand safety guardrails and human-in-the-loop approval workflows
Monthly review health reports with actionable recommendations
Frequently asked questions
How does AI generate brand-safe review responses?+
The system uses your brand voice guidelines, approved response templates, and contextual understanding to draft replies. Every auto-generated response passes through sentiment analysis and policy guardrails before publishing. You can set approval workflows so a human reviews responses before they go live, or allow auto-publishing for common positive review patterns.
Which review platforms do you support?+
We integrate with Google Business Profile, TripAdvisor, Trustpilot, Facebook Reviews, App Store, Google Play Store, and custom review widgets. Our architecture is API-first, so any platform with a reviews API or webhook can be connected. We also monitor unstructured review mentions across social media and forums.
How quickly does the system detect negative reviews?+
Detection speed depends on the platform API. For Google Business Profile and Trustpilot, new reviews are detected within 5-15 minutes. For platforms with slower APIs, detection happens within 1 hour. Critical sentiment alerts (1-star reviews, specific complaint keywords) trigger immediate notifications via Slack, email, or WhatsApp.
Can the system handle reviews in Bahasa Indonesia?+
Yes. Our sentiment analysis and response generation models support Bahasa Indonesia, English, and mixed-language reviews common in the Indonesian market. The system understands local expressions, slang, and cultural context that generic sentiment tools miss.
What does the implementation process look like?+
Implementation takes 3-6 weeks. Week 1-2: audit your current review landscape and response workflows. Week 2-4: build integrations, train the response model on your brand voice, and configure escalation rules. Week 4-6: deploy with monitoring, calibrate sensitivity thresholds, and train your team on the dashboard.
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Learn moreReady to automate your review management?
Book a 30-minute call and we will audit your review landscape, identify automation opportunities, and scope the first build.
Talk to us